If you have a Zoom Business or Enterprise account, but the test suggests that you do not, check the following:
In Zoom, go to your account settings, turn on Cloud Recording, go to the Advanced Cloud Recording Settings, and check whether you can see the Audio Transcript setting.
If you can't see it, contact Zoom and ask them to enable it for your organization. It seems that in some rare cases, Zoom doesn't enable this feature as part of the business or enterprise packages.
During native recording, Gong leverages the audio transcript's speaker timeline information, which is why Gong uses it as a marker in the test.
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